Overall Scores

Had a few issues but were sorted although had to go to Queenstown- only three places you can so be aware. The only thing was the gps was not great and WiFi waste of time could only use when vehicle running as didntvhokd chsrge either which defeats the point of having one! Easy to drive and everything you need. You don’t beef to check into powered site every two days unless you want to use all the electrical stuff if happy with free sites and free dump stations then no issue. We bought the DOC pass and worth every penny plus liked idea of giving back as footpaths loos etc are generally fab. All but off the track but worth it and you definitely need a good map or gps to find them. All in all a fabulous trip can’t wait to return.

We rented a Maui motorhome for about 6 weeks. Although the vehicle was newish, it was not looked after and had several mechanical malfunctions. The team at Maui was average at best to resolve our issues. Overall, the price was expensive for what we got. Would choose elsewhere next time.

We had rented a 6-person campervan for 4 weeks. It drove fine, but everything rattled inside when we drove and made so much noise that we had to shout to communicate. It was unbearable to sit at the table in the camper while driving because of the noise and the shaking of the camper. We had no experience with campervans so it was a surprise that sitting in the back of the camper was so uncomfortable! At the same time, several parts became loose and defective, see the list below. We contacted Maui, but they would only come and look at it if we got to a bigger city, which we didn’t. At the delivery in Auckland we demanded compensation, we couldn’t get that as we hadn’t driven to a bigger city and let them try to fix the faults. We paid a lot of money to rent the campervan, so of course we expected it to be in order. We would not recommend Maui! Errors in motorhomes:
– Table by the sofa group is completely loose at the bracket in the floor, cannot be screwed down, screws just turn around
– Upper cabinet doors fell off, cannot be put on, screws just turn around
-Loose handles on pots and pans and pot lids, some rattle off while driving and cannot be tightened properly
-Small taps’ tangible fall off so that the water cannot be opened/closed
– The fridge lock keeps coming loose and must be put in place before the fridge can be closed
-Water in the bottom of the cabinet under the microwave
-Water comes out on the outside of the camper when bathing
-The elastic holder for one bottom plate in the double bed has fallen out of the wall
-The toilet opener has stuck several times so that the hole for the cassette cannot be opened/closed
-Toasters have always had loose sides inside, so it is difficult to get the bread up and down in the residue

am following up on your email in response to my request for compensation.

You apologize for all the problems we encountered but that is not enough. The compensation amount of NZD 1000 is SCANDALOUS. It\\\’s a joke!

Your attitude shows that you have no respect for your customers.

I reserved and paid well in advance for a Britz Wanderer 4 berth vehicle for the amount of NZD 14,095.73, or NZD 542.14 per day. I should have received a premium vehicle due to the very high price.

I remind you of the problems:

1. I did not get the vehicle I reserved and paid for well in advance.
2. The replacement vehicle, a Maui Cascade, which I did not choose, had numerous problems from day one:
– Pull left
– Engine alert messages (exhaust alerts, ABS brake alerts, AD blue almost empty)
– Water drains blocked from the 1st day
– Door falling
– No AD blue
3. I had to return to Auckland at your request. I requested a vehicle exchange and you refused.
You told me that you had resolved all the problems (see point 2). You just fixed the door and THAT\\\’S IT!!!!

As a result, we spent 26 days in a camper van in which we could not
1. shower because the water was not draining so we had to go to campsites
2. fears due to engine alert messages,
3. wasted time (vehicle not ready, then having to return to Auckland, then numerous contacts with your assistance services
4. irritations

By your fault our vacation was ruined !